The Patient Experience Starts Online

Long before a patient enters your waiting room, they interact with your brand online. If that experience involves printing PDF forms, filling them out by hand, and faxing them back, you’ve already lost their trust. A modern Clinic Web Portal creates a frictionless onboarding experience.

Must-Have Portal Features

Digital Intake Forms

Convert your clipboard into a tablet. Patients fill out history, allergies, and consents at home. Data flows directly into your EMR fields—no manual entry for your staff.

Lab & Imaging Results

Securely deliver test results as soon as they are signed off. Include graphical trends (e.g., showing Cholesterol dropping over time) to help patients understand their health.

Integrated Bill Pay

Collecting copays and balances is the hardest part of private practice. Make it easy. Allow patients to pay via Credit Card, Apple Pay, or setup payment plans directly in the portal.

Self-Scheduling

Let patients book slots realistically based on provider rules (e.g., “New Patients only at 9 AM”). Real-time sync prevents double booking.

Security & Compliance (ONC Cures Act)

The 21st Century Cures Act mandates “Open Notes”—patients must have access to their clinical notes. Our portals are built to fully comply with these federal information blocking rules.

• Identity Verification: Using Knowledge-Based Authentication (KBA) or OTP to ensure the person logging in is truly the patient.
• Audit Logs: Tracking every login and view for HIPAA accountability.

Custom vs. Vendor Portals

Most EMRs come with a generic “MyChart” style portal. While functional, they are often ugly, hard to use, and impossible to customize.

A Custom Portal by Softsols:

• Matches your Brand Guidelines perfectly.
• Has custom workflows (e.g., a specific pre-op questionnaire for plastic surgery).
• Integrates third-party content (educational videos, wellness store).