The High Cost of Phone Calls

How many times a day does your front desk answer the same questions: “Are you open?”, “Do you take Aetna?”, “Can I get a refill?”? These interruptions break focus and increase wait times for patients standing in the clinic. AI Chatbots solve this by acting as the first line of defense.

Capabilities of Medical Chatbots

Smart Triage (Symptom Checking)

Using clinical protocols, the bot can ask: “Do you have chest pain?” If yes, it directs to the ER. If no, it proceeds to check for fever/cough and suggests an appointment type. This ensures patients get the right level of care.

Appointment Automation

Integrated with your EMR’s calendar, the bot can say: “We have openings tomorrow at 10:00 AM and 2:00 PM. Which works for you?” and book the slot instantly.

Medication Adherence

For chronic care, chatbots can text patients: “Did you take your pill today?” and log the response. Non-compliance triggers an alert to the nurse.

FAQ Handling

The bot instantly answers logistical questions about parking, insurance, visitation hours, and preparation for surgery (NPO guidelines).

Platform Integration

Your chatbot shouldn’t just live on your website. We deploy omnichannel bots:

• Website Widget: Floating button on the bottom right.
• SMS/Text: Proactive outreach via text message.
• WhatsApp: Secure business messaging (very popular for international patients).
• Facebook Messenger: Capturing leads from social media ads.

NLP & Understanding

We use advanced Natural Language Processing (OpenAI/Google Dialogflow) refined on medical datasets. This means the bot understands “My tummy hurts” and “Abdominal pain” as related concepts.