It’s a Partnership, Not Just a Contract
The most successful an IT vendor. US companies that treat their outsourcing partners as extensions of their own team see far better results.
Best Practices
- Clear Communication: Over-communicate, especially initially. Regular video calls are essential, not just email.
- Defined Roles and Responsibilities: Who owns what? Who makes decisions?
- Cultural Sensitivity: Invest time in understanding the partner’s culture and working style.
- Invest in Onboarding: Bring key vendor team members onshore for initial training if possible.
- Start Small: Begin with a pilot project to test the relationship before committing to large-scale engagement.
- Treat Them As Part of the Team: Include them in company updates and social events where appropriate.
